Refund policy

Exchange Policy

Please begin with sending us an email to request an exchange and upon following the procedure below, have them in the mail within 10 days of receiving your item.  

  1. Email us at sales@orangeshirtstore.ca requesting an exchange ONLY.
  2. The merchandise must be in new condition, unworn and not laundered. The product box must be in perfect condition.
  3. The product must be in perfect condition with all labels intact or in the same condition as received. If any damage occurred during shipment please include this information in your return request email.
  4. Must include original receipt of purchase in box with filled out RETURN FORM
  5. Items to be returned must be packaged with care. Please write Attn: Returns Dept. clearly on the outside of the parcel.
  6. Exchanges must be shipped within 10 days of receiving the item.
  7. We do not refund any shipping costs.
  8. We do not accept Returns for refund. All Sales are Final. 

NOTE: Exchanges will not be issued for items sent to us outside of our guidelines. A 20% restocking fee or more may occur under circumstances where all the guidelines have not been met. Please do not send items “C.O.D” or we will deduct that amount from your refund. “Return to Sender” shipping fees will also be deducted from any refunds. Any shipping charges at the customer’s expense are not refundable.

Wrong address
If you enter your address incorrectly and the package gets returned to us, all return shipping costs will be at your expense.

Price Match
We do not price match from other websites or retailers.

Sale Price Match
If you purchase a sale item with us and it gets further reduced at a later date, we do not price match that sale price.

Colour in Photos
We display the most accurate colour possible in the images we take.  Be aware that different devices (ie. computer, laptop, phone, iPad or tablet) will all have displays calibrated differently and may show colour in photos quite differently than they appear in person. Return shipping will not be covered based on colour not being as you expected.  Our team is always ready and reachable through email if you wish to discuss the colour of an item prior to purchasing

Defects
If you have encountered a manufacture defect within 1 month of purchase please email photos to orangeshirt@mccabepro.com and we will assess the defect for authorization.

Size Recommendations
While we aim to offer the best advice possible, please understand that garments fit will vary in many ways from person to person and brand to brand we are only able to give information about our most common experience which may not apply to every body.

We base this on our experiences and find what works most commonly. However, there can always be an exception and our recommendation may not work for everyone. Ultimately size is the choice of the customer and we cannot be held responsible if you find the fit to not work for you. There are many factors to consider and it is difficult to know for sure what will work for any one individual.

We base our size conversions on our many years of business and have discovered what tends to be most accurate for most.  

Customer Service
Contact us at info@orangeshirtstore.ca
Customer Service hours are Monday to Friday 9 am – 4 pm EST